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Effective end-to-end customer service with social media Understanding the differences between customer service marketing and traditional marketing is crucial for devising strategies that leverage the strengths of both approaches. In modern business, customer service and marketing are no longer standalone entities but two halves of a whole, working harmoniously to shape the customer journey. This […]
Deep Learning for NLP: Creating a Chatbot with Python & Keras! In the business world, NLP, particularly in the context of AI chatbots, is instrumental in streamlining processes, monitoring employee productivity, and enhancing sales and after-sales efficiency. An NLP chatbot works by relying on computational linguistics, machine learning, and deep learning models. These three technologies […]
What is automated customer service? A guide to success Automating certain processes improves efficiency of any customer service organization. In fact, 88% of customers expect automated self-service when they interact with a business. But not all customer service automation is created equal, and not every kind of customer belongs in an automated customer service flow. […]
Bot Names Explained: How to Create a Good Bot Name and Various Bot Name Ideas Robotic names are suitable for businesses dealing in AI products or services while human names are best for companies offering personal services such as in the wellness industry. However, you’re not limited by what type of bot name you use […]
